Privacy Policy

1. Information We Collect

Lumen Helix Solutions collects information that you provide directly to us, including:

• Name, email address, and contact information
• Company information and professional details
• Project requirements and communication history
• Technical information related to service delivery

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Communicate with you about projects and services
• Respond to your inquiries and support requests
• Send technical notices and service updates
• Analyze and improve our business operations

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information with trusted service providers who assist in our operations, subject to confidentiality agreements. We may also disclose information when required by law or to protect our rights.

4. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

6. Your Rights

You have the right to:

• Access and receive a copy of your personal information
• Request correction of inaccurate information
• Request deletion of your personal information
• Object to processing of your personal information
• Withdraw consent at any time

7. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience on our website. You can control cookie settings through your browser preferences.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at:
Email: contact@lumenhelixsolutions.com
Phone: (216) 282-1366